SQUELERA

The Story of Us

Squelera is dedicated to providing high-quality pet products that enhance the lives of pets and their owners. We carefully select each product in our catalog to ensure it meets our standards for safety, durability, and value. As a new brand, our story is just beginning, and we are honored to have you write its first chapters with us. We are building our reputation organically, relying not on paid reviews or artificial hype, but on the genuine support and trust of our founding community. Every purchase you make and every bit of faith you place in us is a vital step in our shared journey forward. Your belief is the very foundation upon which we grow and improve. Our customer service team is available to assist with any questions about our products or the Monthly Customer Recognition Program. Contact: support@squelera.com Monthly Customer Recognition Program - Official Terms 1. Program Overview The Monthly Customer Recognition Program (the "Program") is a customer appreciation initiative designed to reward engaged members of our community. This is a merit-based recognition program and does not involve random selection, chance, or lottery. 2. Eligibility Criteria To be eligible for monthly recognition, a customer must: Have made at least one purchase in the last 1 month Maintained positive standing with our community guidelines Demonstrated ongoing engagement with our brand 3. Selection Process & Criteria The monthly recognized customer is selected based on the following merit-based criteria: Criteria Weight Description Purchase History 40% Frequency, recency, and value of purchases Community Engagement 30% Product reviews, feedback participation, and community interaction Brand Advocacy 30% Social sharing, referrals, and brand promotion 4. Recognition Benefits Selected customers receive: Featured spot in our monthly newsletter Exclusive discount on future purchases Early access to new product launches Personalized thank you package ⠀⠀⠀⠀⠀⠀⠀— OR —⠀⠀⠀⠀⠀⠀⠀ Chance to get full refund 5. Program Administration This program is administered by Squelera. All decisions regarding customer recognition are final. We reserve the right to modify or terminate this program at any time without prior notice. For questions about the program, contact: support@squelera.com